Datto Support offers best-in-class consultation and assistance to help you learn, fix, and do more for your MSP business. Launch our award-winning, 24/7/365 support, and direct-to-tech access support now!
As geeks at heart, we love to work through support questions ranging from “how tos” to walking through installations or updates questions, to providing specific consultations and training that enable you to become more self-sufficient on Datto’s platform.
We know you depend on fast response times from Datto Support so you can get back to what's important to you—managing your MSP business. With Datto Support, never feel frustrated by long wait times, or the inability to speak with an expert about your support needs.
Every user is authenticated, so we can ensure information related to your service ticket is private, and you and your clients are protected—whether you're getting help through our automated chat system, or calling into the support team directly.
From the U.S. to New Zealand, we have more than 500 global support team members ready to give you tech support and ongoing education, directly from the region you live or work.
In the fall of 2020 we unified all of our customer support resources into a single online hub. Now, Datto partners don’t have to go far to get support in the following ways:
Connect with more than 30,000 Datto users for peer-to-peer discussions about MSP best practices, and deep technical topics like APIs and configuration.*
Submit, track or update your support tickets, quickly and easily, through our partner portal for complete transparency until your request is marked as solved.*
Get help when and how you need it. Our flexible contact options means shorter wait times, and higher value service.*
Sneak peek: Keep an eye out for exciting new features we’ll be rolling out throughout 2021—and beyond! Our roadmap includes adding a known issues bulletin, consultation scheduling, and the ability to subscribe to topics for notifications and alerts.
Datto’s Support Hub is only a fraction of the support and education you’ll get throughout your Datto partnership. Our team is filled with brilliant, helpful people who can assist you at all stages of your relationship with us. From deciding which products suit your needs best, to learning tricks for growing your MSP business, we’ve got your back.